| Reliable VPN for UK & US TV Streaming to HK

Step-by-Step Guide for iPad

1. Check the "Internet Address", "User name" and "Password" in your Account Information Email

2. Select [Setting] on your iPad
3. Select [Network]
4. Select [General] and then tap [VPN]

5. Select [Add VPN Configuration]

6. Tap [PPTP] at the top. Enter "Internet Address", "User name" and "Password" in the boxes below as stated in your Account Email, encryption level as "Auto". Then [Save]
7. To connect VPN, slide [VPN] from [OFF] to [ON]

8. When VPN is connected, there is a small "VPN" logo in the top left of your iPad

At this point, your iPad is connecting to our VPN server. If it fails to connect or error message pops up, please check your "User name"/"Password" and try again.

If you receive "Server is unreachable" message, the firewall of your anti-virus software or broadband router is blocking your traffic from reaching our VPN server,
click here for our suggestions

If the matter persists, email us at cs@ukustvhk.com ,
we have a special arrangement for you.

9. Open [Safari] web browser
10. Visit BBC iPlayer: http://bbc.co.uk/iplayer/bigscreen/
Choose a programme you like. Please be patient, it can take 30seconds before the video plays

Trouble Shooting:
a. Buffering (it's normal to buffer 1 or 2 times in the first minute and it should then smooth out)
b. VPN disconnection every 10 minutes, please put the iPad near your WiFi router
c. Buffalo AirStation wireless routers may frequently cut or slow down your VPN connection, please email us for another VPN solution
If matters persist, email us at cs@ukustvhk.com , we have a special arrangement for you.

11. For other UK Channels, iPad Apps are required. Please see Steps 13 and 14 for instructions

Trouble Shooting:
a. When an App shows an error message or crashes, please kill the app, disconnect and reconnect VPN, and then relaunch the app (To kill an app, push the home button twice, press and hold the App icon, then tap the red (-) as shown below)
b. You may need to uninstall the Apps and then install the latest versions via App Store
c. If the downloading of your BBC App slows down, tab the download button to [OFF], wait 5 seconds, then [ON] again to boost the speed
If matters persist, email us at cs@ukustvhk.com , we have a special arrangement for you.


12. To disconnect, slide the VPN slider to [OFF] (step 7 above)
 

13. For ITV and 4oD, you have to install their Apps on your iPad with an "UK iTune Account"

a. Check if you have an "UK iTune Account"
Open iTune, select [Store] > [View My Account] at the top bar. If you have "Country/Region: United Kingdom", then you can search and download ITV and 4oD Apps at the App Store of iTune or with the links below:
ITV Player App: https://itunes.apple.com/gb/app/itv-player/id446079916?mt=8
4oD App: https://itunes.apple.com/gb/app/4od/id432494037?mt=8

b. If you don't have an "UK iTune Account", then you need an UK credit card to change your account to UK. If you have one, click [Change Country or Region], select "United Kingdom" and complete the process. You can now search and download ITV and 4oD Apps at the App Store of iTune or with the links above.

c. If you don't have an UK credit card, then you need to create a NEW iTune account with UK as country, click here for step-by-step guide

d. With the Apps installed, connect to our VPN and then turn on your ITV or 4oD Apps for TV streaming

14. For Hulu, you need to install Hulu-Plus App on your iPad with an "US iTune Account".

Installation of Hulu-Plus is free, but Hulu charges a fee for monthly subscription of Hulu-Plus. For almost the same programmes which you can get for free via Hulu laptop/desktop web site, we do not recommend watching Hulu via iPad.

a. Check if you have an "US iTune Account"
Open iTune, select [Store] > [View My Account] at the top bar. If you have "Country/Region: United States", then you can search and download Hulu Plus App at the App Store of iTune or with the links below:
Hulu Plus App: https://itunes.apple.com/us/app/hulu-plus/id376510438?mt=8

b. If you don't have an "US iTune Account", then you need an US credit card to change your account to US. If you have one, click [Change Country or Region], select "United Sates" and complete the process. You can now search and download Hulu Plus App at the App Store of iTune or with the links above.

c. If you don't have an US credit card nor US iTune account, then you need to create a NEW iTune account with US as country, click here for step-by-step guide

d. With the App installed, connect to our VPN and then turn on your Hulu App for TV streaming

 
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